Employee Satisfaction Is Not Employee Engagement
Many businesses according to kainexus have been measuring employee satisfaction for years with the belief that satisfied employees are more engaged and do better work than unsatisfied ones. While there are certainly some components of satisfaction that might lead to more engagement, if we are focused primarily on keeping our employees satisfied, we may not be keeping them engaged. Satisfied employees can still be completely disengaged and it's important to understand the difference. What we call engagement is similar to the concept that Hungarian Psychology professor Mihaly Csikszentmihalyi coined when he used the term flow. It occurs when people are fully present, working at their best, committed to the success of what they are involved in and using all of their knowledge, skill and experience to make something positive happen. People today often refer to this state as being 'in the zone". Employees can be fully satisfied though and still be very far from this highly